Terms of Service

1. Who we are

QuotePilot (“the Service”) is an AI-assisted quoting tool for trade contractors, operated by Avion Analytics (“we”, “us”). By creating an account or using the Service you agree to these terms. If you use the Service on behalf of a business, you confirm you are authorised to bind that business.

2. The Service

QuotePilot generates branded PDF quotations from job descriptions you send by text, voice note or photo, priced from the rate list configured on your account. The Service communicates only with you (the contractor) — it never contacts your customers. You are responsible for reviewing every quote before sending it to your customer; quotes are prepared from the information and prices you provide, and we do not guarantee their commercial accuracy or fitness for a particular job.

3. Accounts and WhatsApp numbers

• You must provide accurate account information and keep your login credentials secure.
• Each WhatsApp number must be verified with a one-time code before it can be linked to an account, and a number can be linked to only one account at a time.
• You are responsible for all activity from your linked numbers and login.

4. Plans, payment and renewal

• Paid plans are sold as a one-time payment covering 3 months of access, processed by PayPal. We never store your card details.
• Each plan includes a monthly allowance of quote credits (one generated quote = one credit). Paid plans receive the full 3-month allowance up front. Credits have no cash value and expire at the end of the paid period.
• There is no auto-renewal. When your 3-month period ends, quote generation is paused until you choose to renew. Your data, branding and quote history remain available.
• Prices are stated in USD and may change; changes never affect a period you have already paid for.
• Refunds are handled per our Refund Policy. If a payment is refunded or reversed, the associated access period and credits are revoked.

5. Acceptable use

• Do not use the Service for unlawful purposes, to send spam, or to harass anyone.
• Do not attempt to access another business's data, probe or disrupt the Service, or reverse-engineer it.
• Do not submit content you have no right to use.

We may suspend accounts that breach these terms, with notice where practical.

6. Your data

For personal data contained in your client records and job descriptions, you are the data controller and we are your data processor: we process that data only to provide the Service, on your instructions, as described in our Privacy Policy. Raw voice notes and photos are deleted after the job details have been extracted. You are responsible for having a lawful basis to share your customers' details with the Service.

7. Availability and changes

We aim for high availability but the Service is provided “as is” and depends on third-party platforms (WhatsApp, PayPal, AI and speech-to-text providers) we do not control. We may improve or change features; we will not materially reduce what a paid plan includes during a period you have already paid for.

8. Liability

To the maximum extent permitted by law, our total liability arising out of the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect losses (lost profits, lost business) or for the commercial outcome of any quote you send to a customer. Nothing in these terms limits liability that cannot lawfully be limited.

9. Ending your account

You can stop using the Service at any time and request deletion of your account and data. We may terminate accounts for material breach of these terms. Sections that by nature survive (liability, data, payment obligations) survive termination.

10. General

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts. If we update these terms we will post the new version here and, for material changes, notify you by email. Questions: support@avionanalytics.com.