Refund Policy

1. The short version

Paid plans are a one-time payment covering 3 months, with no auto-renewal — so you can never be charged without choosing to pay. If QuotePilot isn't right for you, your first purchase is covered by a 14-day money-back guarantee.

2. 14-day money-back guarantee (first purchase)

• Applies to your first paid purchase, within 14 days of payment.
• Available when the plan is substantially unused — fewer than 10 quote credits consumed.
• Email support@avionanalytics.com from your account email with your PayPal transaction ID; we refund to the original PayPal payment method, normally within 5–7 business days.

3. Renewals

Renewal payments are generally non-refundable once the new period has started, except where required by law or where a service fault on our side prevented you from using the plan — in that case we will refund pro-rata at our discretion.

4. What happens when a refund is issued

• The refunded 3-month period ends immediately and its remaining quote credits are revoked.
• Your account drops to the Free plan; your data, branding and quote history are kept unless you ask us to delete them.

5. Service faults

If a sustained outage on our side stops you from generating quotes, contact us — we will extend your period or refund the affected time. Faults in third-party platforms (WhatsApp, PayPal) outside our control are excluded, though we will always try to help.

6. Chargebacks

Please contact us before opening a PayPal dispute — almost every issue is fixed faster by email. Payments reversed via dispute revoke the associated access period, as with any refund.

7. Statutory rights

This policy adds to, and does not limit, your statutory rights.